We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via our contact form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via our contact form.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Meet the team behind HydroGrow! 🥰
Based in the thriving city of London, we are 13 entrepreneurial-minded individuals coming from 11 different countries. We all work towards a common objective: making the world a better place. We are driven by innovation, rigour and ambition, and we are motivated to do our best to clean the planet one smart garden at a time!
All King’s College London and LSE alumni, we have various professional and academic specialisations, including Electronic Engineering, Chemistry, Business Management, Psychology and Environmental Science.
Agriculture has reached its breaking point.
HydroGrow was born from the idea that agriculture shouldn't be the one thing destroying the environment. But is is. Agriculture is the 2nd most polluting industry in the world and the more water consuming.
Centuries of aggressive agricultural practices are responsible for the release of more than 6.457 Million Metric Tons of Carbon Dioxide equivalent in the atmosphere every year. In addition to that, we produce 300 millions tons of plastic every year, and 91% of it is not being recycled.
In brief, farming is becoming harder, more expensive and more polluting.
But we have a solution! 😍